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MGT510 : Total Quality Management (alt. code=MGMT510)

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Course Info

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MGT211, MGT503


Dr. Rasheed Kausar
Michigan State University, USA

Course Contents

Overview of Quality Management,Themes Of The New Paradigm, Total Quality Management And Global Competitive Advantage, The Concept Of Customer Value, Why Focus on Quality? Total Quality Management, Total Organization Excellence and Systems Thinking, Integrating People and Processes for Performance, RATER for Products, Services and Artifacts. Fundamentals of Total Quality, Globally Accepted Principles of Total Quality and Need of New Strategy for Global Competitiveness, Bringing Quality through Discussions and Meetings about Planning for Quality, Leaders in Quality Revolution and Defining Quality, 14 Points of Deming Philosophy, Deming Cycle and The Juran Quality, Juran and Crosby concept on Quality. Quality is Free, Crosby’s Costs of Quality, Costs of Quality and Return on Quality, Overview of Total Quality Approaches, and Business Excellence Models. BQA, EFQM(EQA) and International ISO-9000 QMS, Designing Organizations for Quality, ISO 9001(2000) and ISO 9004(2000), a Consistent Pair for Total Quality, Developing ISO 9001(2000) QMS for Q Certification:ISO-9001 QMS, Documentation: Clause No.4, ISO-9001(2000) QMS: Clause #5, Management Responsibility, ISO-9001(2000) QMS: Clause #6, Resources Management, ISO-9001(2000) QMS: Clause #7, Product Realization and Customer Related Processes, ISO-9001(2000) QMS: Clause #7, Control of Production and Services, Production and service operations, ISO-9001(2000) QMS: Clause # 8 Measurement, Analysis and, Improvement, Preventive and Corrective Actions, Benefits and Barriers in Installing ISO-9001 QMS, Creating Business Excellence in Pakistani Organizations, Control Mechanisms for Creating Quality at Strategic , Tactical and Big Q and Small q. Leadership for Quality, Strategic Planning for Quality and New Management Advanced Quality Planning Tools, Hoshin Kanri and Policy Deployment. Balance Scorecards, QFD and other Improvement Tools. Implementing a TQ Strategy, Basic SQC improvement Tools, Analysis: How is TQ being implemented? A Dialogue with a Multinational Manufacturing Company Quality Manager, Cause and Effect Model and Run, Charts for Quality Improvement? Understanding SPC for Continual Quality Improvement, SPC with Examples, Statistical Thinking for Process Improvement to bring Quality in Products and Services, An Interview of the CEO, Head IT, HR, and Quality Engineering of a CMMI Level 5 Pakistani IT Company, Importance of Teamwork Culture for TQM, Understanding Empowerment for TQM. Focusing on Customer Suppliers Relationships, Innovation, Knowledge Management and Learning Organization.