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MGT510 : Total Quality Management (alt. code=MGMT510)

Course Overview

Course Synopsis

The aim of Total Quality Management is to define all aspects of quality, and to explain its importance in organizations. It details the key components of quality management and its relevance to organizations producing goods and services. It focuses on the different views of quality and stands for some of the latest ways in which organization can incorporate quality to its goods and services. It helps the organization regardless of its size and business nature within its domain.

Course Learning Outcomes

At the end of the course, you should be able to:

  • Explain quality from a management point of view.
  • Know how to implement and manage quality programs in your own environment.
  • Appreciate the necessity for a quality focus for the successful performance of modern organizations.
  • Describe that implementing a quality program must include the process of continuous improvement and life long learning.
  • Appreciate how your own specialist areas are able to and are required to contribute to the quality management processes in an organization, may it be manufacturing, services, government, education, healthcare or an NGO.

Course Calendar

Overview of Quality Management1Handouts1-4
Total Quality Management and Total Organization Excellence2Handouts5-10
Integrating People and Performance Through Quality Management3Handouts11
Fundamentals of Total Quality and Raters View4Handouts12-19
Total Quality Management and Global Competitive Advantage5Handouts20-25
Quiz # 01
Total Quality Management and Planning for Quality at Office6Handouts26-31
Leaders in Quality Revolution and Defining for Quality7Handouts32-35
Taguchi Loss Function and Quality Management8Handouts36-38
WTO, Shifting Focus of Corporate Culture and Organizational Model of Management9Handouts39-40
History of Quality Management Paradigms10Handouts41-45
Defining Quality, Quality Management and Links with Profitability11Handouts46-50
Learning about Quality and Approaches from Quality Philosophies12Handouts51-53
Total Quality Management Theories Edward Deming’s System of Profound Knowledge13Handouts54-56
Deming’s Philosophy and 14 Points for Management14Handouts57-60
Deming Cycle and Quality Trilogy15Handouts61-63
Juran and Crosby on Quality and Quality is Free16Handouts64-66
Graded Discussion Board
Crosby’s Concept of Cost of Quality17Handouts67-68
Costs of Quality and Return on Quality18Handouts69-70
Overview of Total Quality Approaches19Handouts71-74
Business Excellence Models20Handouts75-81
Designing Organizations for Quality21Handouts82-87
Quiz # 2
Developing ISO QMS for Certification22Handouts88-93
ISO 9001(2000) QMS Management Responsibility23Handouts94-101
ISO 9001(2000) QMS (Clause # 6) Resources Management24Handouts102-106
ISO 9001(2000) (Clause # 7) Product Realization and Customer Related Processes25Handouts107-116
ISO 9001(2000) QMS (Clause # 7) Control of Production and Services26Handouts117-120
ISO 9001(2000) QMS (Clause # 8) Measurement, Analysis, and Improvement27Handouts121-130
Quiz # 03
Quality in Software Sector and Maturity Levels28Handouts131-133
Installing an ISO -9001 QM System29Handouts134-136
Creating Business Excellence30Handouts137-139
Creating Quality at Strategic, Tactical and Operational Level31Handouts140-144
Big Q and Small q Leadership for Quality32Handouts145-148
Strategic Planning for Quality and Advanced Quality Management Tools33Handouts149-155
Hoshin Kanri and Strategic Policy Deployment34Handouts156-158
Quality Function Deployment (QFD) and Other Tools for Implementation35Handouts159-160
Basic SQC Improvement Tools36Handouts161-166
How Quality is Implemented? A Dialogue with a Quality Manager!37Handouts167
Cause and Effect Diagram and Other Tools of Quality38Handouts168-171
Statistical Process Control (SPC) for Continual Quality Improvement39Handouts172
Statistical Process Control (SPC) with Examples40Handouts173-174
Building Quality Through SPC41Handouts175-176
An Interview Session with Officers of a CMMI Level 5 Quality IT Pakistani Company42Handouts177
Teamwork Culture for TQM43Handouts178-183
Quiz # 04
Understanding Empowerment for TQ and Customer-Supplier Relationship44Handouts184-187
CSR, Innovation, Knowledge Management and Introducing Learning Organization45Handouts188-191
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