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HRM624 : Conflict Management

Course Overview

Course Synopsis

Everyone experiences or engages in conflicts since his/her childhood while interacting with others. The course of Conflict Management is designed to provide you with a deeper understanding of conflict, and sources which initiate or become the causes of conflict. In this course you will have an opportunity to focus on understanding and analyzing the encrusted sources and causes of conflict, and the processes through which conflict can be managed and resolved. You will also learn how power, personal styles, communication and perceptions can impact on escalating or decreasing conflictive situation The conflict to which this course is addressed include disputes, particularly disputes in the legal arena, as well as transactions which are the development or adjustment of working relationships between people with both divergent and complementary interests and goals. This course provides rigorous and explicit definitions for the varieties of interpersonal/intrapersonal conflicts; and the persons involved in conflict phenomena. It will conceptually describe the alternative dispute resolution. It will introduce the concept of conflict diagnosis and some recurrent themes of conflict diagnosis that have their origins in the social sciences. The recurrent themes allow us to open our minds to new possibilities and to become receptive to some of the more radical forms of alternative dispute resolution. The course activities (assignments and GDB) will enable you to try out new skills and approaches, and overcome barriers that may have challenged your ability to constructively engage in conflict situations in the past. Come to contribute, learn and enjoy! Course Objectives Major objectives of this course are to: 1. Identify different types and sources of conflicts 2. Identify the conflict resolution methods, approaches, strategies, and skills to work with individuals, organizations, communities, and social policy within nation and across nations. 3. Understand the principles of Alternative Dispute Resolution Techniques (ADR) in order to resolve conflicts, as well as its impact on broader social change – including work with diverse workforce and vulnerable populations. 4. Critically analyze the use of ADR approaches, strategies, and skills – linking theory, research, values, skills, and self-reflection.

Course Learning Outcomes

At the end of this course students would be able to:

  • Describe and explain the importance of Conflict Management
  • Understand the main Dispute Resolution Processes
  • Make recurrent themes in Conflict Diagnosis
  • Implement different steps of Conflict Diagnosis
  • Conduct Interest Analysis and BATNA in different conflicting situations
  • Assess the impediments to Resolving the conflict, Negotiation styles and Practices of the participants
  • Apply Alternative Dispute Resolution (ADR) processes
  • Learn about the Panchayat , Local Government system and ADR in Pakistan
  • Understand the processes of negotiation, mediation, facilitation, and consensus building

Course Calendar

Introduction to Conflict1Handouts1-4
Dispute Resolution 12Handouts5-11
Dispute Resolution 23Handouts12-16
Preconceptions about Conflict 14Handouts17-18
Preconceptions about Conflict 25Handouts19-22
Conflict Diagnosis6Handouts23-26
Quiz No. 01
Recurrent themes in Conflict Diagnosis 17Handouts27-30
Recurrent themes in Conflict Diagnosis 28Handouts31-32
Describing the Conflict 19Handouts33-35
Describing the Conflict 210Handouts36
Sources and Causes of Conflict 111Handouts37-42
Sources and Causes of Conflict 212Handouts43-47
Interest Analysis 113Handouts48-49
Interest Analysis 214Handouts50-53
Interest Analysis 315Handouts54-58
Accessing the Character of Conflict 116Handouts59-61
Accessing the Character of Conflict 217Handouts62-66
Trust and its significance 118Handouts67-70
Quiz No. 02
Trust and its significance 219Handouts71-74
Assessing Impediments to Resolve the Conflict 120Handouts75-76
Assessing Impediments to Resolve the Conflict 221Handouts77-81
Assessing the Negotiation Style 122Handouts82-84
Mid Term Exam
Assessing the Negotiation Style 223Handouts85-87
Assessing Power Among Disputants 124Handouts88-90
Assessing Power Among Disputants 225Handouts91-93
Power, Conflict and BATNA 326Handouts94-97
Stereotypes, Diversity And Conflict 127Handouts98-99
Quiz No. 03
Stereotypes, Diversity And Conflict 228Handouts100-101
Stereotypes, Diversity And Conflict 329Handouts102-103
Mediation 130Handouts104-106
Mediation 231Handouts107-111
Advantages and Disadvantages of Mediation 132Handouts112-113
Advantages and Disadvantages of Mediation 233Handouts114-115
GDB No.1
Process of Mediation34Handouts116-118
Law and Ethics of Mediation 135Handouts119-120
Law and Ethics of Mediation 236Handouts121-123
Arbitration 137Handouts124-125
Arbitration 238Handouts126-128
Non Binding Evaluation 139Handouts129-133
Quiz No. 04
Non Binding Evaluation 240Handouts134-137
Mixed and Multimodal Dispute Resolution41Handouts138-141
Power Tools and Magic Keys 142Handouts142-144
Power Tools and Magic Keys 243Handouts145-151
Panchayat, Local Government System and ADR44Handouts152-156
Summary and Message of the Course45Handouts157-159
Final Term Exam
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