BNK603 : Consumer Banking

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Course Info

Course Category

Accounting, Banking & Finance

Course Level


Credit Hours





Ali Javed Naqvi
MBA (Finance)
Lahore College of Business Administration

Course Contents

Consumer Banking,Profit Boosters,Bank Business & Operating Model (BOM): An Extended Context,Consumer, Consumer Rights & Protection,Key Issues in CB --- Consumer's Perspective,Emerging Issues in Retail Banking,Structure of Bank Credit Risk --- An Overview,Consumer Lending Basics / Credit Scoring Methodology,Costing / Pricing of CB Products,Bank Schedule of Charges,Consumer Financing in Pakistan Issues, Challenges and Way Forward Study / Report, Code of Consumer Banking Practice: The Association of Banks in Singapore,Growth Strategy in Retail Banking Structured Relationship Approach,Growth Agenda in Financial Industry,Capturing Consumer Finance Opportunties in Emerging Markets,India Consumer Banking Landscape,The Next 4 Billion Market Size & Business Strategy at the Base of the Pyramid an IFC/World Resources Institute Report (2007),Market-Based Approach for Poverty Reduction, Financial Services Market within BOP,Reflection Time,SBP Risk Management Guidelines,ERM: Development & Implementation of “Integrated Approaches” to Measure and Manage Risks across the Enterprise,Risk Appetite: How Hungry are you?,A Structured Approach to Establishing a Risk Appetite Statement,ERM at Asian Banks from Challenges to Strategies a Study by Asia Risk Management Institute (ARMI),Service Management Breaking the Trade-off between Efficiency and Service,Why Bank Customer Experience Matters?,Moments of Truth in Retail Banking……Managing Customer Interactions to Enhance Loyalty, Satisfaction & Share of the Wallet,Food for Thought,Housing/Mortgage Finance in Pakistan,Global Perspective on Managing Mortgage Profitability Retail Banks at a Crossroad in 2009 Principal Findings,Auto Financing/Leasing In Pakistan,SBP Operational Guidelines for Credit Cards Business in Pakistan,Building Consumer Trust in Retail Payments,Evolving Models of Retail Banking Distribution Capitalizing on Changes in Channel Usage,Fit, Focused and Ready to Fight How Banks can get in Shape for the Battle Ahead