Course Info
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Course Category
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Management
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Course Level
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Undergraduate
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Credit Hours
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3
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Pre-requisites
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MGT211, MGT503
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Instructor
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Dr. Rasheed Kausar
PhD
Michigan State University, USA
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Course Contents
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Overview of Quality
Management, Themes of the New Paradigm, Total Quality Management and Global
Competitive Advantage,
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The Concept Of Customer
Value, Why Focus on Quality? Total Quality Management, Total Organization
Excellence and Systems Thinking,
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Integrating People and
Processes for Performance, RATER for Products, Services and Artifacts,
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Fundamentals of Total
Quality, Globally Accepted Principles of Total Quality and Need of New Strategy
for Global Competitiveness,
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Bringing Quality through
Discussions and Meetings about Planning for Quality,
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Leaders in Quality
Revolution and Defining Quality,
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14 Points of Deming
Philosophy, Deming Cycle and The Juran Quality, Juran and Crosby concept on
Quality.
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Quality is Free, Crosby’s
Costs of Quality, Costs of Quality and Return on Quality, Overview of Total
Quality Approaches, and Business Excellence Models.
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BQA, EFQM (EQA) and
International ISO-9000 QMS, Designing Organizations for Quality, ISO 9001(2000)
and ISO 9004(2000), a Consistent Pair for Total Quality, Developing ISO
9001(2000) QMS for Q Certification:ISO-9001 QMS, Documentation,
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ISO-9001(2000) QMS: Clause
#5, Management Responsibility,
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ISO-9001(2000) QMS: Clause
#6, Resources Management,
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ISO-9001(2000) QMS: Clause
#7, Product Realization and Customer Related Processes, ISO-9001(2000) QMS:
Clause #7, Control of Production and Services, Production and service
operations,
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ISO-9001(2000) QMS: Clause #
8 Measurement, Analysis and, Improvement, Preventive and Corrective Actions,
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Benefits and Barriers in
Installing ISO-9001 QMS,
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Creating Business Excellence
in Pakistani Organizations,
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Control Mechanisms for
Creating Quality at Strategic, Tactical and Big Q and Small q.
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Leadership for Quality,
Strategic Planning for Quality and New Management Advanced Quality Planning
Tools, Hoshin Kanri and Policy Deployment.
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Balance Scorecards, QFD and
other Improvement Tools.
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Implementing a TQ Strategy,
Basic SQC improvement Tools,
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Analysis: How is TQ being
implemented? A Dialogue with a Multinational Manufacturing Company Quality
Manager,
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Cause and Effect Model and
Run, Charts for Quality Improvement? Understanding SPC for Continual Quality
Improvement, SPC with Examples,
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Statistical Thinking for
Process Improvement to bring Quality in Products and Services,
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An Interview of the CEO,
Head IT, HR, and Quality Engineering of a CMMI Level 5 Pakistani IT Company,
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Importance of Teamwork
Culture for TQM,
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Understanding Empowerment
for TQM.
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Focusing on Customer
Suppliers Relationships, Innovation, Knowledge Management and Learning
Organization.
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