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MGMT630 : Knowledge Management

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CS507, MGT211, MGT503


Dr. Rashid Kausar
Michigan State University, USA

Course Contents

Introduction to Knowledge Management, Dynamics and interconnected nature of 21st century globe, Forces effecting future, Managerial consideration for 21st century, Knowledge workers and responses to environmental changes, Knowledge and evolution of civilizations, Knowledge as an asset and its characteristics, Understanding Knowledge Management and its driving forces, Knowledge innovation and hierarchy of Knowledge, Extracting gold from data; Understanding conversion of data into knowledge, Understanding data for analysis and decision/policy making, What is Knowledge? Dimensions of knowledge, Tree of knowledge and its types, Perspectives of knowledge and KM model, Impact of Knowledge in different dimensions, Schools of thought in KM, Approaches to KVA, Measurement/Valuation of methodologies, Intellectual capital and Skandia navigator, Human capital measurement and social capital, Knowledge transfer and intellectual assets, BSC and approaches to KM, Value chain and core competencies of knowledge, SCM and CRM, Knowledge creation and SECI model, Knowledge and SECI process, Characteristics of Ba and Knowledge assets, Enablers of SECI, Knowledge Management process and issues, Managing Knowledge workers, KM solution and application, KM Processes, mechanism and technologies, Knowledge Management and E-Worlds, KM tools ant portals, Layers of KM system, KM services and KM life cycle, Feasibility study and knowledge developers,” Process” approach to CRM, Knowledge capturing and data mining techniques, Decision Tree, Incentives of knowledge sharing, Knowledge sharing system and LLP process, Knowledge communities, prerequisites of knowledge transfer, customer information and CRM management process, Types and characteristics of knowledge communities and Knowledge economy, Learning organization and its characteristics, Sach’s Model and future of knowledge management.