Course Overview
|
Course Synopsis
|
In response to the dynamic, global business environment faced by the organizations today, Knowledge Management (KM) has been identified as one of the key discipline to generate, share and sustain the collaborative and differential advantage in the 21st century. Thus, KM is receiving considerable attention in the business and academic literature. Knowledge Management provides a framework for managing personal knowledge, valuing organizational knowledge and developing knowledge strategies and applications to design and develop smart products /services.
KM is the integration of People, Processes, Contents and ICT to create, share and use knowledge, to help accomplish the organization’s goals. Importance of learning (new knowledge) from markets, customers and competitors to design better products and services is also a major subject that falls within the arena of Knowledge Management.
|
Course Learning Outcomes
|
At the end of the course, you should be able to:
- Explain the place of knowledge management within an organization.
- Examine the theoretical underpinning of the knowledge management process.
- Appreciate the role of technology in the knowledge management process.
- Identify the processes involved in capturing, contextualizing, valuing and sharing an organization’s intellectual assets, both tacit and explicit.
- Employ a range of change management skills appropriate to the introduction of a knowledge management system.
|
Course Calendar
|
|
1
|
Managing Intangible Resources and Knowledge Workers
|
|
2
|
Dynamics and Interconnected Nature of 21st Century Globe
|
|
3
|
Forces shaping the future and mega trends of knowledge economy
|
|
4
|
Managerial Considerations for Internet Customers and K-Based Marketing
|
|
5
|
Framework with New Structure, Strategies and Levers of Strategy
|
|
6
|
Historical Shifts in World Economies and the Role of Knowledge and Intelligence
|
|
7
|
Strategic Corporate Assets of 3rd Millennium Organization, Knowledge Characteristics
|
|
8
|
Perspectives of Knowledge Management and the Forces Driving KM
|
|
9
|
Knowledge Hierarchy …From Data and Information to Knowledge and Wisdom
|
|
10
|
Extracting Gold From Data; Understanding Conversion of Data into Knowledge
|
|
11
|
Understanding Data for Analysis and Decision/Policy Making
|
|
12
|
Knowledge Hierarchy… Individual vs. Organization
|
|
13
|
Dimensions of Human Knowledge, Tree of Knowledge
|
|
14
|
Dimensions and Multiple Views of KM in Organizations
|
|
15
|
How KM Impacts Organizations?
|
|
16
|
Three Schools of Thought and Approaches to KM; Economic School and KVA
|
|
17
|
Economic School: Management and Knowledge Metrics
|
|
18
|
Measures of Intellectual Capital
|
|
19
|
Knowledge Market Model and KVA Case Study
|
|
20
|
Sveiby’s Intelligent Capital Management
|
|
21
|
Strategic Perspective of Knowledge and Strategic School Approach in KM
|
|
22
|
Strategic School: Stock, Flow, and Growth Strategy in KM
|
|
23
|
The Organizational School of Thought in KM
|
|
24
|
Importance of Tacit and Explicit Knowledge
|
|
25
|
SECI Process and BA for K. Creation
|
|
26
|
Knowledge Spiral and Sustained Organizational Advantages Through SECI Process
|
|
27
|
Enablers of SECI Process
|
|
28
|
Process Approach to KM and Info-Com Technology (ICT) in KM Systems
|
|
29
|
Organizational Issues in Managing Knowledge Worker
|
|
30
|
Overview of KM Solutions and Processes
|
|
31
|
KM Systems, Solutions, and Infrastructure
|
|
32
|
Knowledge Architecture, Internet and E-World
|
|
33
|
Corporate Intranet, Extranet, and Portal
|
|
34
|
KM Systems and Technical Layers
|
|
35
|
KM System and Life Cycle Approach: Conventional vs. KM
|
|
36
|
KM System Justification and Feasibility Issues, Implementation Issues and Resistance
|
|
37
|
Capturing Tacit Knowledge and Expert’s Evaluation
|
|
38
|
Knowledge Elicitation: Data Mining and Knowledge Codification Methods
|
|
39
|
Knowledge Sharing and Transfer Systems
|
|
40
|
Corporate Memory, Types of Knowledge Repositories
|
|
41
|
Knowledge Sharing Structure and Services, Culture and Knowledge Communities
|
|
42
|
Knowledge Application Systems and CRM
|
|
43
|
Role of Communities in Learning and Product Development
|
|
45
|
The Future of Knowledge Management
|
|
|
|