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MGMT630 : Knowledge Management

Course Overview

Course Synopsis

In response to the dynamic, global business environment faced by the organizations today, Knowledge Management (KM) has been identified as one of the key discipline to generate, share and sustain the collaborative and differential advantage in the 21st century. Thus, KM is receiving considerable attention in the business and academic literature. Knowledge Management provides a framework for managing personal knowledge, valuing organizational knowledge and developing knowledge strategies and applications to design and develop smart products /services. KM is the integration of People, Processes, Contents and ICT to create, share and use knowledge, to help accomplish the organization’s goals. Importance of learning (new knowledge) from markets, customers and competitors to design better products and services is also a major subject that falls within the arena of Knowledge Management.

Course Learning Outcomes

At the end of the course, you should be able to:

  • Explain the place of knowledge management within an organization.
  • Examine the theoretical underpinning of the knowledge management process.
  • Appreciate the role of technology in the knowledge management process.
  • Identify the processes involved in capturing, contextualizing, valuing and sharing an organization’s intellectual assets, both tacit and explicit.
  • Employ a range of change management skills appropriate to the introduction of a knowledge management system.

Course Calendar

Managing Intangible Resources and Knowledge Workers1Handouts02-06
Dynamics and Interconnected Nature of 21st Century Globe2Handouts07-10
Forces Shaping the Future and Mega Trends of Knowledge Economy3Handouts11-14
Managerial Considerations for Internet Customers and K-Based Marketing4Handouts15-22
Framework with New Structure, Strategies and Levers Of Strategy5Handouts23-27
Historical Shifts In World Economies and The Role of Knowledge And Intelligence6Handouts28-30
Quiz No. 01
Strategic Corporate Assets of 3rd Millennium Organization; Knowledge Characteristics7Handouts31-36
Perspectives of Knowledge Management and The Forces Driving KM8Handouts37-44
Knowledge Hierarchy, From Data and Information to Knowledge And Wisdom9Handouts45-54
Extracting Gold from Data; Understanding Conversion of Data Into Knowledge10Handouts55-60
Understanding Data for Analysis and Decision/Policy Making11Handouts61-64
Knowledge Hierarchy… Individual vs. Organization12Handouts61-64
Dimensions of Human Knowledge, Tree Of Knowledge13Handouts65-72
Dimensions and Multiple Views of Km In Organizations14Handouts73-76
How KM Impacts Organizations?15Handouts77-85
Three Schools of Thought and Approaches to KM; Economic School and KVA16Handouts86-92
Economic School: Management and Knowledge Metrics17Handouts93-96
Measures of Intellectual Capital18Handouts97-98
Knowledge Market Model and KVA Case Study19Handouts103-110
Sveiby’s Intelligent Capital Management20Handouts111-112
Strategic Perspective of Knowledge and Strategic School Approach in KM21Handouts113-118
Strategic School: Stock, Flow, and Growth Strategy in KM22Handouts119-122
Mid Term Exam Quiz
The Organizational School of Thought in KM23Handouts119-122
Importance of Tacit and Explicit Knowledge24Handouts123-125
SECI Process and BA for K. Creation25Handouts126-127
Knowledge Spiral and Sustained Organizational Advantages through SECI Process26Handouts128-131
Enablers of SECI Process27Handouts132-138
Process Approach to KM and Info-Com Technology (ICT) in KM Systems28Handouts139-142
Organizational Issues in Managing Knowledge Worker29Handouts143-154
Overview of KM Solutions and Processes30Handouts155-161
KM Systems, Solutions, and Infrastructure31Handouts162-168
Knowledge Architecture, Internet and E-World32Handouts169-172
Corporate Intranet, Extranet, and Portal33Handouts173-177
KM Systems and Technical Layers34Handouts173-177
KM System and Life Cycle Approach: Conventional vs. KM35Handouts178-183
KM System Justification and Feasibility Issues, Implementation Issues and Resistance36Handouts184-187
Capturing Tacit Knowledge and Expert’s Evaluation37Handouts188-190
Knowledge Elicitation: Data Mining and Knowledge Codification Methods38Handouts191-197
Knowledge Sharing and Transfer Systems39Handouts198-200
Quiz No. 02
Corporate Memory; Types of Knowledge Repositories40Handouts201-209
Knowledge Sharing Structure and Services, Culture and Knowledge Communities41Handouts210-211
Knowledge Application Systems and CRM42Handouts212-219
Role of Communities in Learning and Product Development43Handouts220-225
Learning Organization44Handouts220-225
The Future of Knowledge Management45Handouts226-228
Final Term Exam
Note: This is a tentative schedule; any cahnge in the schedule will be updated and infromed accordingly.
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