MCM301: Communication Skills
Course Content
Introduction to Communication, Levels
of Communication, Interpersonal Communication, Communication in the
Organization: Guiding Principles, Communication Destination, Listening, Improving
Listening Skills, Nonverbal Communication, Barriers to Communication, Overcoming
Communication Barriers, Speech, Selecting a Topic, Thesis Statement, Introduction
of Speech, Body of Speech, Modes of Delivery, Strategic Oral Delivery, Making a
Good Speech, Handling Questions and Answers, Responding Questions and Answers, Significance
of The Setting, Visual Aids, Group Communication, Elements of Effective Written
Communication, Preparing for Effective Business Writing, Parts of Business
Letters, Direct Request Letters, Good Newsletters, Disappointing Newsletters, Writing
Persuasive Message, Writing Resume, Overview of the Course