Course Overview
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Course Synopsis
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Everyone experiences or engages in conflicts since his/her childhood while interacting with others. The course of Conflict Management is designed to provide you with a deeper understanding of conflict, and sources which initiate or become the causes of conflict. In this course you will have an opportunity to focus on understanding and analyzing the encrusted sources and causes of conflict, and the processes through which conflict can be managed and resolved. You will also learn how power, personal styles, communication and perceptions can impact on escalating or decreasing conflictive situation
The conflict to which this course is addressed include disputes, particularly disputes in the legal arena, as well as transactions which are the development or adjustment of working relationships between people with both divergent and complementary interests and goals. This course provides rigorous and explicit definitions for the varieties of interpersonal/intrapersonal conflicts; and the persons involved in conflict phenomena. It will conceptually describe the alternative dispute resolution. It will introduce the concept of conflict diagnosis and some recurrent themes of conflict diagnosis that have their origins in the social sciences. The recurrent themes allow us to open our minds to new possibilities and to become receptive to some of the more radical forms of alternative dispute resolution.
The course activities (assignments and GDB) will enable you to try out new skills and approaches, and overcome barriers that may have challenged your ability to constructively engage in conflict situations in the past.
Come to contribute, learn and enjoy!
Course Objectives
Major objectives of this course are to:
1. Identify different types and sources of conflicts
2. Identify the conflict resolution methods, approaches, strategies, and skills to work with individuals, organizations, communities, and social policy within nation and across nations.
3. Understand the principles of Alternative Dispute Resolution Techniques (ADR) in order to resolve conflicts, as well as its impact on broader social change – including work with diverse workforce and vulnerable populations.
4. Critically analyze the use of ADR approaches, strategies, and skills – linking theory, research, values, skills, and self-reflection.
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Course Learning Outcomes
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At the end of this course students would be able to:
- Describe and explain the importance of Conflict Management
- Understand the main Dispute Resolution Processes
- Make recurrent themes in Conflict Diagnosis
- Implement different steps of Conflict Diagnosis
- Conduct Interest Analysis and BATNA in different conflicting situations
- Assess the impediments to Resolving the conflict, Negotiation styles and Practices of the participants
- Apply Alternative Dispute Resolution (ADR) processes
- Learn about the Panchayat , Local Government system and ADR in Pakistan
- Understand the processes of negotiation, mediation, facilitation, and consensus building
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Course Calendar
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1
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INTRODUCTION TO CONFLICT
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4
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PRECONCEPTIONS ABOUT CONFLICT I
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5
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PRECONCEPTIONS ABOUT CONFLICT II
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7
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RECURRENT THEMES IN CONFLICT DIAGNOSIS I
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8
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RECURRENT THEMES IN CONFLICT DIAGNOSIS II
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9
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DESCRIBING THE CONFLICT I
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Assignment No. 01
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10
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DESCRIBING THE CONFLICT II
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11
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SOURCES AND CAUSES OF CONFLICT I
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12
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SOURCES AND CAUSES OF CONFLICT II
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Quiz No. 01
Quiz No. 02
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16
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ASSESSING THE CHARACTER OF THE CONFLICT I
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17
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ASSESSING THE CHARACTER OF THE CONFLICT II
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18
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TRUST AND ITS SIGNIFICANCE I
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GDB No. 01
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19
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TRUST AND ITS SIGNIFICANCE II
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20
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ASSESSING IMPEDIMENTS TO RESOLVE THE CONFLICT I
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21
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ASSESSING THE IMPEDIMENTS TO RESOLVING THE CONFLICT II
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22
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ASSESSING THE NEGOTIATING STYLE I
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23
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ASSESSING THE NEGOTIATING STYLE II
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24
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ASSESSING POWER AMONG DISPUTANTS I
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25
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ASSESSING POWER AMONG DISPUTANTS II
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26
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POWER, CONFLICT & BATNA
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27
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STEREOTYPES, DIVERSITY & CONFLICT I
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28
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STEREOTYPES, DIVERSITY & CONFLICT II
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29
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STEREOTYPES, DIVERSITY & CONFLICT III
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Quiz No. 03
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32
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ADVANTAGES AND DISADVANTAGES OF MEDIATION I
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33
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ADVANTAGES AND DISADVANTAGES OF MEDIATION II
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35
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LAW AND ETHICS OF MEDIATION I
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36
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LAW AND ETHICS OF MEDIATION II
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39
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NON BINDING EVALUATION
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40
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MIXED AND MULTIMODEL DISPUTE RESOLUTION I
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41
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MIXED AND MULTIMODAL DISPUTE RESOLUTION II
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42
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POWER TOOLS AND MAGIC KEYS I
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43
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POWER TOOLS AND MAGIC KEYS II
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44
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PANCHAYAT, LOCAL GOVERNMENT SYSTEM AND ADR
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45
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SUMMARY AND MESSAGE OF THE COURSE
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