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MKT610 : Customer Relationship Management

URL:	http://iveybusinessjournal.com/publication/best-practices-customer-relationship-management/
Description:	BEST PRACTICES OF CUSTOMER RELATIONSHIP MANAGEMENT

URL:	http://www.crmtrends.com/crm.html
Description:	About CRM Trends.

URL:	http://www.businessballs.com/crmcustomerrelationshipmanagement.htm
Description:	This site provides an overview of CRM.

URL:	https://en.wikipedia.org/wiki/Customer_relationship_management
Description:	This site provides an overview of CRM